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Decryptogen FAQ

24/7 Cloud Monitoring & Managed Services FAQ

Decryptogen provides continuous monitoring, maintenance, and support of your AWS environments. This includes:
  • Real-time infrastructure health monitoring
  • Incident detection and remediation
  • Performance tuning & scaling recommendations
  • Cost governance & monthly reports
  • Tiered SLAs and support levels

We monitor and manage:
  • Compute: EC2, ECS (Fargate), Lambda
  • Containers: Amazon EKS, Kubernetes clusters
  • Databases: RDS, Aurora, DynamoDB
  • Networking: VPCs, ELB, Route 53
  • Storage: S3, EBS, EFS
  • Security: IAM, GuardDuty, Security Hub, WAF
  • Analytics: Glue, Redshift, OpenSearch

  • 24/7 NOC team actively monitors CloudWatch, CloudTrail, and other signals
  • Auto-remediation via Lambda and Systems Manager
  • Slack/Email/PagerDuty integration for incident escalation
  • Post-incident root cause analysis (RCA) reports shared within SLA

  • L1: Basic monitoring, alerts, dashboard access
  • L2: Hands-on remediation, patching, configuration changes
  • L3: Architecture reviews, performance tuning, cost optimization, advanced debugging
We also provide Agentic AI-based L1 support bots to auto-resolve recurring issues.

Yes. Our FinOps-embedded 24/7 service includes:
  • Idle resource detection (EBS, EC2, RDS)
  • Rightsizing recommendations
  • Auto-scaling setup
  • Savings Plans & Reserved Instance utilization
  • Monthly cost trend reports & alerts

  • AWS Config rules for compliance drift detection
  • CloudTrail + GuardDuty for threat monitoring
  • WAF & Shield for DDoS protection
  • IAM Access Analyzer for permission checks
  • Encryption & key rotation policies reviewed periodically

Yes. We offer scalable managed service plans:
  • Startup packs: Lightweight monitoring + weekly reports
  • SMB plans: Daily reports, L2 support, security scanning
  • Enterprise tier: 24/7 L3+ support, compliance audits, dedicated account managers

Yes. We manage hybrid AWS + on-prem environments, and multi-cloud deployments (AWS + Azure + GCP) using unified dashboards, including support for:
  • Terraform
  • OpenTelemetry
  • Prometheus/Grafana integrations

  • Agentic AI Bots for automated L1 support
  • AI-powered anomaly detection
  • Use of EventBridge and Systems Manager for remediation orchestration
  • Hands-on support team + FinOps advisors
  • Proven track record: 99.99% uptime, 40% cost savings, zero SLA breaches

Email: sales.smith@decryptogen.com
Contact: https://decryptogen.com/contact
We’ll schedule a free assessment call and provide a custom monitoring & FinOps plan tailored to your cloud footprint.